Operations Manager

About the role

Every operator who joins NOUSIA moves through assessment, training, missions, review and placement, often alongside a mentor and an employer. As Operations Manager you make that run smoothly, on time and to a standard we can prove, while keeping the company itself running as we grow.

What you’ll do

• Run day-to-day operations for operator cohorts, from onboarding and scheduling to mentor and mission logistics.
• Build the processes and tools that let us scale without adding headcount: clear workflows, good data and sensible automation.
• Coordinate with employer partners on intake, assessments and placement timelines.
• Keep our compliance in order, including privacy, eligibility and citizenship checks, and readiness for security requirements.
• Manage vendors, contracts, finance admin and the Melbourne office.
• Report on what is working, what isn’t and what needs to change.

What you’ll bring

• Four or more years in operations, ideally in a startup, education provider or services business.
• Exceptional organisation and follow-through. Nothing falls through the cracks.
• Comfort with spreadsheets, data and no-code tools, and a bias to automate repetitive work.
• Clear, calm communication with operators, mentors, employers and the team.
• A willingness to do whatever the week needs, from systems design to the unglamorous tasks.

Nice to have

• Experience running training programs, cohorts or placements.
• Exposure to defence, government or regulated industries.

Why NOUSIA

Hard problems, a small team and work that will matter for the next 100 years. You’ll have real ownership from day one and work in person with the founders in Melbourne. We’ll talk salary at the first call.

How we hire

Apply with your CV and a few lines on why NOUSIA. If it’s a fit, we’ll book a 30-minute intro call, then set you a short piece of real work from the role. You’ll present it to the team in Melbourne and meet the people you’ll work with.